What are the shipping times and can I track my order?
USA - Orders are shipped via USPS Postal Service and will be delivered within...
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-> Order and Delivery
My App says that my Sensor is about to expire - how can I order a new one?
Please contact us at www.ovusense.com/uk/getsupport (http://www.ovusense.com/...
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-> Order and Delivery
I have lost/damaged my Sensor/NFC Reader - How can I order a replacement?
Please contact us at www.ovusense.com/uk/getsupport (http://www.ovusense.com/...
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-> Order and Delivery
How can I cancel my monthly payments?
PayPal Subscription.
To cancel your monthly payments you will need to log in...
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-> Payments
Can I pause my Annual Subscription or get a refund?
Once a Serial Code has been purchased and automatically added to your account...
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-> Customer Support Information
How can I request for my personal data to be deleted?
You can request for your data to be deleted by contacting us at www.ovusense....
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-> App and Data Security
Can I share my Sensor with a friend and can she carry on with subscriptions to save money?
The Sensor is for your personal use. The OvuSense product is a class II regul...
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-> Payments
Can I wear the sensor during my period?
The OvuFirst Sensor can be worn during your period, the results during this t...
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-> Sensor Questions / Inserting / Removing and Cleaning
My doctor says I ovulated on a different day to what OvuSense says. Why is that?
Usually, your doctor will carry out one of two tests to determine if and when...
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-> Technical questions about OvuSense Sensor and App
Do I ever need to replace my Sensor?
Your Sensor battery life is valid for a period of 12 months after the date of...
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-> Sensor Questions / Inserting / Removing and Cleaning
I’ve lost my Sensor. Can I buy a new one?
Yes, you can purchase a new Sensor by contacting us at www.ovusense.com/uk/ge...
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-> Payments
I have no access to the internet, can I still use the OvuSense App and Sensor?
Yes, you can use the OvuSense App for up to 30 days without internet access.
...
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-> Technical questions about OvuSense Sensor and App
What should I clean my OvuFirst Sensor with?
The OvuFirst Sensor is designed with medical-grade materials that prevent the...
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-> Sensor Questions / Inserting / Removing and Cleaning
What will happen to my data if I stop for a month or so, or all together?
If you decide to stop your OvuSense subscription then no data can be collecte...
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-> Payments
How can I request to see any of my personal data held by OvuSense?
You can request to see any of your personal data held by OvuSense by contacti...
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-> App and Data Security
Where can I buy OvuSense?
You can purchase OvuSense directly from our website, www.ovusense.com (http:/...
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-> Order and Delivery
Can I use a lubricant with the OvuCore Sensor?
You can use a small amount of lubricant for inserting the sensor if you feel ...
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-> Sensor Questions / Inserting / Removing and Cleaning
I’m going on holiday, can I take OvuSense on to the flight in my hand luggage?
You can take OvuSense with you on holiday. We suggest carrying in the case pr...
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-> Technical questions about OvuSense Sensor and App
I don't have a headphone jack on my iPhone - how to I connect the NFC Reader?
In order to connect your iPhone to the NFC Reader you will need to use the Li...
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-> Technical questions about OvuSense Sensor and App
I am trying to purchase on the website but my payment is being declined
We use a third party application (PayPal) to process our card payments. There...
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-> Customer Support Information
Do you have an online community where I can share my thoughts with other OvuSense Users?
Yes - we do!
You can join our private Facebook Support Group here: www.faceb...
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-> Technical questions about OvuSense Sensor and App
I have been charged for my monthly subscription, but I don’t want to use OvuSense this month. Can I get a refund?
Once a Serial Code has been purchased and automatically added to your account...
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-> Customer Support Information
I'm using an Android Device and my Sensor won't connect - Can you help?
Here's a list of tips that may help you connect to your device:
- Firstl...
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-> Connection Issues
My OvuFirst Sensor keeps falling out of the armband/ wristband. Is there anything I can do to try and keep it in?
It's possible that you have the wrong size of armband or wristband. If this p...
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-> Sensor Questions / Inserting / Removing and Cleaning
My OvuCore Sensor keeps falling out. Is there anything I can do to try and keep it in?
Perhaps your Sensor isn’t in place. Insert your finger inside the vagina unti...
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-> Sensor Questions / Inserting / Removing and Cleaning
I’m spotting with some blood, should I use my Sensor?
No, you should not use the OvuCore Sensor when you are bleeding or spotting.
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-> Sensor Questions / Inserting / Removing and Cleaning
Can I still wear the Sensor if I have a Bacterial/Yeast infection?
You can continue wearing the OvuFirst Sensor, but we recommend you stop using...
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-> Sensor Questions / Inserting / Removing and Cleaning
What should I clean the OvuCore Sensor with?
OvuSense is a Class II medical device which is made from medical grade silico...
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-> Sensor Questions / Inserting / Removing and Cleaning
How should I wash my OvuFirst armband or wristband?
We recommend you wash or OvuFirst armband or wristband in a cold wash, and th...
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-> Sensor Questions / Inserting / Removing and Cleaning