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Home > Connection Issues > I'm using an Apple iPhone 7 or newer with a built-in NFC Reader and my Sensor won't connect - Can you help?

I'm using an Apple iPhone 7 or newer with a built-in NFC Reader and my Sensor won't connect - Can you help?

Here's a list of tips that may help you connect to your device:

  • Firstly, please ensure that you have updated to the latest version of the OvuSense App via the App Store/
  • Next, you must ensure that your phone/tablet has an adequate battery level. If your battery level is low, it is best to recharge it before attempting to connect.
  • Remove any case on your device which may prevent the Sensor from connecting.  Even thin cases can prevent a signal being transferred between the Sensor and the phone.
  • Make sure your mobile data is turned on. Click on the Settings icon on your device. Scroll down until you reach the settings for your Apps, and then scroll down until you reach the OvuSense App icon.  Click on the OvuSense App icon. Make sure that the button next to 'Mobile Data' is switched to on (green).
  • Put your device into airplane mode, logout of the OvuSense App, reboot your device, turn airplane mode off, login to OvuSense.
  • Place the Sensor on a flat surface
  • Find the markings on the tail of the Sensor and make sure these markings are pointing upwards 
  • Hold the back of the phone against the Sensor around the top of the phone, press Add Sensor or Connect (whichever step you are trying to achieve)
  • Touch the main body of the sensor with the back of your phone.  The NFC chip is located in the top section of your phone.
  • If this is unsuccessful, please log out of the app, uninstall the app* and reboot your device, install the app and login to OvuSense and try connecting again.

*N.B. - If you are using OvuSense V1, please note that from 02 August 2019 you will no longer be able to download this version from the App store and you will be required to download 'OvuSense2' to continue using your Sensor.

If you are still experiencing issues after trying all of the above tips, please contact us at www.ovusense.com/uk/getsupport