OvuSense logo

OvuSense Customer Support

If you have a Customer Support query not answered in these pages please click here

Home > Connection Issues

Connection Issues

I am getting the error message 'You have already downloaded data for today'
We recommend that you use OvuSense for a minimum period of 6 hours during sleep,... more
I'm using an Apple Device with an external NFC Reader and my Sensor won't connect - Can you help?
Here's a list of tips which may help you connect to your device: - Firstly,... more
I'm using an Apple iPhone 7 or newer with a built-in NFC Reader and my Sensor won't connect - Can you help?
Here's a list of tips that may help you connect to your device: - Firstly, ... more
I'm using an Android Device and my Sensor won't connect - Can you help?
Here's a list of tips that may help you connect to your device: - Firstly, ... more
I'm using an Apple device and the number '1' does not highlight green when I attempt to connect - what could this mean?
The NFC Reader uses all 3 poles of the audio jack on an Apple phone/ iPad. It us... more
I am getting the error message 'You have already downloaded data for today'..why is this?
OvuSense is designed to be used during a minimum period of 6 hours sleep, and th... more
I am getting an 'Empty Tag' error message..why is this?
This issue is caused by the NFC on your device. It may have been used or is sti... more