Customer Support - Your Questions Answered
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Customer Support Information
What happens if I cancel my Subscription?
After you cancel your subscription, it will remain valid until the end of the cu...
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Why do I need a Subscription?
A subscription is required to download and process your data from the sensor. Wh...
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My subscription status has not updated despite the payment going through.
Please follow the instructions below to apply your subscription:
1. Ensure you ...
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I purchased my subscription using a different email from the one registered on my app.
To apply for your subscription, please complete the steps below:
- Log into ...
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How do I work our which size OvuFirst armband/wristband is right for me?
The OvuFirst sensor comes with the choice of one free specially designed armband...
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I am using an iPhone 7 upwards and have just received my Starter Kit. I do not have a headphone jack, how do I connect my Sensor to my phone?
If you are using an iPhone 7 upwards, you will no longer require an NFC Reader t...
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Why does OvuSense connect via NFC and not Bluetooth?
Bluetooth uses very large amounts of battery power and it works with an active w...
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Most Popular Articles
- I am using an iPhone 7 upwards and have just received my Starter Kit. I do not have a headphone jack, how do I connect my Sensor to my phone?
- Why does OvuSense connect via NFC and not Bluetooth?
- How do I work our which size OvuFirst armband/wristband is right for me?
- I purchased my subscription using a different email from the one registered on my app.
- My subscription status has not updated despite the payment going through.
- What happens if I cancel my Subscription?
- Why do I need a Subscription?