OvuSense logo

Customer Support - Your Questions Answered

If you cannot find the answer to your question on this page click here

On mobile devices click the OvuSense logo at the top of the page to return to the OvuSense website

Home > Customer Support Information

Customer Support Information

My subscription status has not updated despite the payment going through.
Please follow the instructions below to apply your subscription: 1. Ensure you ... more
I purchased my subscription using a different email from the one registered on my app.
To apply for your subscription, please complete the steps below: - Log into ... more
How do I work our which size OvuFirst armband/wristband is right for me?
The OvuFirst sensor comes with the choice of one free specially designed armband... more
My subscription status has not updated. Why is this?
We use PayPal to manage our subscriptions and their process can take up to 24 ho... more
Why does OvuSense connect via NFC and not Bluetooth?
Bluetooth uses very large amounts of battery power and it works with an active w... more
I am trying to purchase on the website but my payment is being declined
We use a third party application (PayPal) to process our card payments. There ar... more
I have been charged for my monthly subscription, but I don’t want to use OvuSense this month. Can I get a refund?
Once a Serial Code has been purchased and automatically added to your account, w... more
Can I pause my Annual Subscription or get a refund?
Once a Serial Code has been purchased and automatically added to your account, w... more