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Home > Connection Issues > I am getting a 'Connection Interrupted' error message.

I am getting a 'Connection Interrupted' error message.

We tend to see the error message if the connection is weak at the time of download which means the sensor was not quite optimally positioned next to the phone's NFC antenna.

Please can you check that you are connected to a strong Wi-Fi signal and that any other apps that read NFC tags are disabled (it may be another app trying to read the tag and interrupting the connection)?